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Shipping Policy

Return and Refund Policy Update: February 05, 2024

We appreciate you choosing FloraCares for your shopping needs. Your satisfaction is very important to us, and we understand that sometimes a purchase may not meet your expectations. This is why we offer a comprehensive return and refund policy to ensure your shopping experience with us remains positive.

Understanding Our Policy

Key Definitions:

  • The Company: Referred to as “FloraCares,” “We,” “Us,” or “Our,” located at St#4 Alipura Behind Central Hospital, Gujranwala, Punjab, Pakistan.
  • Goods: Items available for purchase through our Service.
  • Orders: Your request to purchase Goods from us.
  • Service: The Website through which Goods are sold.
  • Website: FloraCares, accessible at https://floracares.com/
  • You: The individual using the Service, or the entity on behalf of which an individual is using the Service.

Cancellation Rights:

You have the right to cancel your Order within 7 days, for any reason, without explanation.

The cancellation period ends 7 days after the day you received the Goods or a third party (not the carrier) takes possession of them.

To cancel, simply inform us through our contact page: https://floracares.com/contact/. We’ll process your refund within 14 days of receiving the returned Goods, using the same payment method you used to make the purchase, without any additional fees.

Return Eligibility:

For Goods to be eligible for return, they must:

  • Be purchased within the last 14 days.
  • Remain in their original packaging.

Non-returnable Goods include:

  • Custom or personalized items.
  • Goods that spoil quickly or are past their expiration date.
  • Items not suitable for return due to health protection or hygiene reasons if opened after delivery.
  • Products that are inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet these conditions.

Refund Policy:

Only regularly priced Goods are eligible for a refund. Sale items cannot be refunded, unless required by law.

Returning Goods:

You are responsible for the return shipping costs and risks. Contact us at www.floracares.com@gmail.com for the return address. We recommend using an insured and trackable shipping method, as we cannot refund Goods lost or damaged in transit without proof of delivery.


If the Goods were a gift shipped directly to you, you’d receive a gift credit for the value of your return. Otherwise, the refund will go to the original purchaser.

Need Help?

For any questions about our Returns and Refunds Policy, reach out through our contact page: https://floracares.com/contact/.

We hope this policy helps clarify your rights and our obligations regarding returns and refunds. Thank you for shopping with FloraCares, and we look forward to serving you again.

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